Login

Products

Solutions

Resources

This Terms of Service agreement ("Agreement") is entered into as of the date last signed below (the "Effective Date") by and between MultiFi, Inc., a Delaware corporation, headquartered at 1005 Border Rd, Los Altos, CA 94024, USA ("MultiFi"), and the entity identified in the signature block below ("Customer"). This Agreement includes and incorporates any exhibits referenced in this Agreement, any addendums and policies mentioned herein, Order Forms, DPA, BAA (as applicable), or other agreement related to the Service and executed by the parties. MultiFi and Customer may be referred to in this Agreement individually as a "party" and collectively as the "parties."

1. Introduction to MultiFi

MultiFi is the AI-native Finance Platform connected to all your financial systems, enabling companies to automate accounting, streamline reporting, and accelerate decision-making with AI. MultiFi customers choose which of their financial applications, ERP, bank, payroll, and billing systems are connected to the platform, or alternatively may upload data directly instead of using API integrations. For all connected systems, MultiFi mirrors the permissions, roles, and identity data of those systems, maintaining the applicable security and compliance rules. MultiFi also provides its customers with configurable hosting, data-residency, and large language model options.

2. Service Access and Configurations

2.1 Access

Subject to the terms of this Agreement, Customer and its Users may access and use the Service during the Subscription Term in accordance with the applicable Order Form and Documentation. Customer may permit its Affiliates (and any third party authorized by Customer to manage the Service on Customer's behalf) to act as Users provided that any such use is solely for the benefit of Customer. Customer is responsible for each User's compliance with this Agreement, for each User's actions while using the Service, and for maintaining the security of each User's username and password.

2.2 Configuration

Customer has the right to deploy the Service utilizing either of the following hosting options: (i) deployment in Customer's Cloud Service Provider Account, or (ii) deployment in MultiFi's Cloud Service Provider Account. If deployed in MultiFi's Cloud Service Provider Account, Customer may further select any supported Cloud Service Provider in any supported hosting region.

2.3 Data Residency

For any Service utilizing generative AI: (i) Customer has the right to utilize any supported large language models ("LLMs") licensed from any supported LLM Provider, and (ii) MultiFi and Customer will comply with the AI Addendum by MultiFi.

2.4 Customer Affiliates

Customer Affiliates may purchase the Service from MultiFi by executing an Order Form which is governed by the terms of this Agreement. This will establish a new and separate agreement between the Customer Affiliate and the MultiFi entity signing such Order Form. If the Customer Affiliate resides in a different country than Customer, then the Order Form may include modifications to terms applicable to the transaction(s) (including, but not limited to, taxes and governing law).

3. Restrictions

Customer will not (and will not permit its Users or any third party to): (a) sell, rent, assign, sublicense, or distribute the Service, or provide the Service as a commercial hosted service, to any third party; (b) provide access to, or otherwise make available, the Service to any third party (except as expressly set forth in Section 1.1); (c) modify, copy, translate, or create derivative works of, the Service; (d) reverse engineer, decompile, disassemble, or otherwise seek to obtain or derive the source code or non-public APIs or algorithms of the Service, except to the extent expressly permitted by applicable law (and then only upon advance written notice to MultiFi); (e) remove or obscure any copyright or proprietary notices contained in the Service; (f) use the Service in violation of applicable law or the Acceptable Use Policy established by MultiFi; or (g) use the Service to benchmark the Service, to perform competitive analyses, to copy features or functions of the Service, or to build similar or competitive products or services.

4. Financial Data and Customer Data

4.1 Types of Data

"Financial Data" means all financial information processed through the Service, which may include but not limited to:

  • General Ledger (GL) data: chart of accounts, journal entries, balances
  • Sub-ledger data: Accounts Receivable (invoices, customer names, amounts due, payment status), Accounts Payable (vendor bills, due dates, amounts payable, payment methods)
  • Bank & Cash data: bank account balances, statements, reconciliations, ACH/wire/payment processor transactions
  • Revenue data: billing transactional data, invoices, discounts, credits, revenue recognition schedules
  • Expense data: vendor spend, purchase orders, contracts, receipts

"Customer Data" means Financial Data and any other Customer content, data, information, or materials that Customer submits to or processes through the Service.

4.2 Rights in Customer Data

As between the parties, Customer or its licensors retain all right, title, and interest (including any and all intellectual property rights) in and to the Customer Data and any modifications made thereto in the course of operation of the Service, including Input and Output. Subject to the terms of this Agreement, Customer hereby grants to MultiFi and its Affiliates a non-exclusive, worldwide, non-transferable, and royalty-free right, during the Subscription Term, to process the Customer Data solely for the purpose of providing the Service to Customer or to prevent or address service or technical problems therein.

4.3 Customer Obligations

  • In General. Customer is solely responsible for the accuracy, content and legality of all Customer Data. Customer warrants that (i) Customer's use of the Service in accordance with this Agreement will comply with applicable laws and government regulations, and (ii) Customer has and will have sufficient rights in the Customer Data to grant the rights to MultiFi under this Agreement and that the processing of Customer Data by MultiFi in accordance with this Agreement will not violate any laws, government regulations, any other legal requirements, or the rights of any third party.
  • HIPAA Data. To the extent applicable, unless Customer has entered into a BAA with MultiFi, Customer agrees (i) not to process any HIPAA Data via the Service, and (ii) MultiFi will have no liability under this Agreement for HIPAA Data, notwithstanding anything to the contrary in this Agreement or in HIPAA or any similar laws, rules or regulations. Upon mutual execution of the BAA, the BAA is incorporated by reference into this Agreement and is subject to its terms.

5. Title and Licenses

5.1 Title by MultiFi

MultiFi and its licensors retain all right, title, and interest in all intellectual property rights, including patent, trademark, trade secret, trade name and copyright, whether registered or not registered, in and to the Service and the underlying technology thereof, the Documentation, and any derivative works, modifications, or improvements to any of the foregoing, and anonymized and aggregated information about all MultiFi's customers' use and interaction with the Service (which is inherent to MultiFi's provision of the Service). MultiFi reserves all rights in the Service not expressly granted herein, and no other license or implied rights of any kind are granted or conveyed. "MultiFi" and associated logos are the registered trademarks or trademarks of MultiFi and its Affiliates.

5.2 Feedback

MultiFi may freely use and incorporate into MultiFi's products and services any suggestions, corrections, enhancement requests, or other feedback provided to MultiFi by Customer or Users of the Service ("Feedback"), provided that MultiFi's use of such Feedback is anonymized and does not identify Customer or any User in any manner.

6. Fees

6.1 Fees and Payment

If Customer is purchasing the Service via a Reseller, then all pricing and payment terms will be determined by and between Customer and such Reseller. If Customer is purchasing the Service directly from MultiFi, Customer shall pay to MultiFi (or the MultiFi Affiliate identified in the applicable Order Form) the fees set forth in each applicable Order Form (the "Fees"). Any use of the Service by Customer in excess of the licenses granted in the applicable Order Form is subject to billing in arrears by MultiFi (or Reseller). All Fees payable to MultiFi under this Agreement shall be paid in United States Dollars (or the currency identified in the applicable Order Form). Payment terms shall be specified in the applicable Order Form.

6.2 Payment Disputes

Nothing in this Agreement prohibits Customer from making good faith disputes of amounts invoiced by MultiFi ("Payment Dispute"). MultiFi will not exercise its rights under Section 12.2 (with respect to termination for cause or suspension of the Service) with respect to non-payment by Customer in the event of a Payment Dispute. If the parties are unable to resolve such Payment Dispute within thirty (30) days, each party shall have the right to seek any remedies it may have under this Agreement, at law or in equity. For clarity, any undisputed amounts must be paid in full.

6.3 Taxes

All Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges including, without limitation, VAT, GST, or similar withholding taxes or obligations (collectively, "Taxes"). Customer shall be responsible for paying all Taxes associated with the Service (without any offset or deduction to the fees paid to MultiFi) other than taxes based on MultiFi's net income, and Customer may not reduce the fees payable to MultiFi as a result of Taxes.

6.4 Reseller Order Forms

For any Order Forms placed through a Reseller, Customer acknowledges and agrees that: (i) MultiFi may share information with such Reseller related to Customer's use and consumption of the Service for account management and billing purposes; and (ii) Reseller is not authorized to make any changes to this Agreement or to make any commitments of any kind on behalf of MultiFi.

7. Support, Technical Services, and Security

7.1 Support

During the Subscription Term, MultiFi will provide Customer with commercially reasonable support for the Service as specified in the Order Form or, if not specified, during MultiFi's standard business hours. MultiFi will use reasonable efforts to respond to support requests in a timely manner.

7.2 Technical Services

If identified in an applicable Order Form, MultiFi will provide Customer with technical assistance or professional services for the Service as specified in such Order Form.

7.3 Security Standard

MultiFi will use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, or disclosure of Customer Data. MultiFi is committed to implementing and maintaining appropriate security controls consistent with industry practices for financial data platforms.

7.4 Updates to Practices

MultiFi may update its support practices, security measures, and acceptable use guidelines from time to time to reflect process improvements or changing technology, practices, or applicable laws, but any such updates during an applicable Subscription Term: (i) shall not materially diminish MultiFi's obligations, nor materially increase Customer's obligations, and (ii) MultiFi will materially comply with its practices in effect as of the effective date of the applicable Order Form.

8. Trials

8.1 Trial Use

At Customer's request (including via an Order Form), MultiFi may make available to Customer trial or evaluation use of the Service, including services, software, or features that may not yet be generally available, including pre-release or beta versions of the foregoing which may not operate correctly (collectively, "Trials"). Trials may include partial features or functionality of the Service. Customer may access and use Trials solely for the purpose of evaluating and testing the Service and related features. Except for paid Trials, MultiFi may terminate Customer's access to and use of any Trial at any time.

8.2 Trial Liability

Trials and Beta Features. If Customer accesses any free, trial, evaluation, alpha, beta, or other pre-release features, products, or services (collectively, “Trials/Beta”), Customer may use Trials/Beta only for evaluation during the period MultiFi specifies. Trials/Beta are provided “AS IS,” without warranties of any kind, and may be changed, suspended, or discontinued at any time. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MULTIFI WILL HAVE NO LIABILITY OF ANY KIND arising out of or relating to Trials/Beta, even if advised of the possibility of damages, except for liability that cannot be excluded by law.

9. Warranties and Disclaimers

9.1 MultiFi Warranty

MultiFi warrants that the Service will perform, in all material respects, in accordance with the Documentation during the Subscription Term. In the event of a breach of this warranty, MultiFi will use commercially reasonable efforts to correct the reported non-conformity, at its option and reasonable additional charge to Customer, or if MultiFi determines such remedy to be impracticable, either party may terminate the applicable Order Form and Customer will receive a prorated refund of Fees pre-paid to MultiFi for Customer's use of the Service for the remainder of the Subscription Term. The foregoing remedy shall be Customer's sole and exclusive remedy for any breach of warranty under this Section 8.1.

9.2 Exclusions

The warranty in Section 8.1 does not apply to any unavailability or non-conforming functionality of the Service arising or resulting from: (i) factors outside of MultiFi's reasonable control, including any force majeure event, Customer's Internet access, or other problems beyond the scope of the Service; (ii) Customer's failure to promptly notify MultiFi of the alleged non- conformity to the extent MultiFi is materially prejudiced from resolving the same due to Customer's failure to promptly notify; (iii) misuse or unauthorized modification of the Service, or as a result of Customer or third party equipment, software, services, or technology not within MultiFi's direct control; (iv) any performance issues or unavailability of Customer's Cloud Service Provider Account or Connected Systems; (v) MultiFi's suspension or termination of Customer's right to use the Service in accordance with this Agreement; or (vi) Trials/Beta or features or services provided free of charge.

9.3 Warranty Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICE AND ANY OUTPUT IS PROVIDED "AS IS," AND MULTIFI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. MULTIFI DOES NOT WARRANT AGAINST LOSS OR INACCURACY OF DATA OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. MULTIFI SHALL NOT BE LIABLE FOR PROBLEMS INHERENT IN USE OF THE INTERNET OR FOR ISSUES RELATED TO CUSTOMER'S NETWORK OR CLOUD SERVICE PROVIDER ACCOUNT.

9.4 Compliance with Laws

MultiFi will provide the Service in accordance with laws and government regulations as applicable to MultiFi's provision of the Service to its customers generally, without regard to Customer's particular use of the Service.

10. Confidentiality

10.1 Obligations

Each Receiving Party shall protect the Confidential Information of the Disclosing Party using the same degree of care that it uses to protect the confidentiality of its own confidential information (but not less than reasonable care). The Receiving Party shall: (i) not use or disclose any Confidential Information of the Disclosing Party for any purpose except as necessary in performance of its obligations under this Agreement or as otherwise authorized by the Disclosing Party in writing; and (ii) limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates' employees and contractors who have a need to know such Confidential Information for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. All Confidential Information shall remain the property of the Disclosing Party. Upon termination, the Receiving Party shall cease any use of the Disclosing Party's Confidential Information. Upon the Disclosing Party's written request, the Receiving Party shall promptly return or destroy all documents and tangible materials containing Disclosing Party's Confidential Information and provide a signed document attesting to such return or destruction.

10.2 Procedure

If Receiving Party is required by applicable law or court order to disclose Confidential Information, then Receiving Party shall, to the extent legally permitted, provide Disclosing Party with advance written notice and cooperate in any effort to obtain confidential treatment of the Confidential Information. The Receiving Party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone may not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party, the Disclosing Party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law.

11. Indemnification

11.1 By MultiFi

MultiFi will defend, indemnify, and hold Customer and its Affiliates harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) finally awarded by a court of competent jurisdiction or agreed in a settlement approved by MultiFi arising out of or relating to any claim brought by a third party alleging that the Service (excluding Output) infringes a copyright, trademark, or U.S. patent, or misappropriates a trade secret. Notwithstanding the foregoing, MultiFi will have no obligation with respect to any infringement claim based upon: (a) any use of the Service that is not in accordance with this Agreement or the corresponding Documentation; (b) any use of the Service in combination with other products or services not provided by MultiFi if such infringement would not have arisen but for such combination; (c) any modification of the Service if such infringement would not have arisen but for such modification; (d) Customer Input, instructions, prompts, or training data; or (e) related to third-party services. If Customer's use of the Service is, or in MultiFi's opinion may become, enjoined as a result of an infringement claim, or if MultiFi determines such actions are reasonably necessary to avoid liability, MultiFi may, at its option, either: (i) procure for Customer the right to continue using the Service; (ii) replace or modify the Service so that it becomes non-infringing and remains functionally materially equivalent; or (iii) if, despite its commercially reasonable efforts, MultiFi is unable to do either (i) or (ii), MultiFi will terminate the rights herein and pay to Customer a refund of any prepaid unused Fees for the Service purchased hereunder. This Section 10.1 states MultiFi's entire liability, and Customer's sole and exclusive remedy, for infringement claims and actions, and is subject to the exclusions in this Section 10 and the limits in Section 11.

11.2 By Customer

Customer will defend, indemnify, and hold MultiFi and its Affiliates harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any claim brought by a third party arising from or relating to the Customer Data or any Customer-offered product or service used in connection with the Service.

11.3 Procedure

The obligations under this Section 10 are subject to the party seeking indemnity or reimbursement hereunder (the "Indemnified Party") notifying the other party (the "Indemnifying Party") promptly in writing of such claim, giving the Indemnifying Party sole control of the defense thereof and any related settlement negotiations, and cooperating and assisting in such defense at the Indemnifying Party's reasonable request and expense (including reasonable attorneys' fees). Notwithstanding the foregoing, the Indemnifying Party shall not settle any claim without the Indemnified Party's prior written consent if the settlement would require the Indemnified Party to: (i) pay any amounts; or (ii) require the Indemnified Party to make an admission of wrongdoing or fault. Nothing in this Section 10 prohibits the Indemnified Party from participating in the defense of any claim at its own expense.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN:

  • (A) NEITHER PARTY NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITIES, OR INTERRUPTION OF BUSINESS, OR THE COST TO PROCURE SUBSTITUTE GOODS OR SERVICES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE;
  • (B) EACH PARTY'S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (THE "TOTAL FEES").

13. Subscription Term; Termination

13.1 Term

This Agreement is effective as of the Effective Date and will remain in effect until terminated in accordance with its terms. Each Order Form will terminate upon expiration of the applicable Subscription Term, unless expressly stated otherwise therein or in this Agreement.

13.2 Termination for Cause

Either party may terminate this Agreement (including all related Order Forms) if the other party (i) materially breaches any provision of this Agreement and fails to cure such breach within 30 days from the date of such party's written notice to the other party; or (ii) seeks protection under any bankruptcy or similar proceeding and such proceeding is not dismissed within 60 days. Additionally, MultiFi may suspend Customer's access to or use of the Service if Customer fails to cure any nonpayment within 30 days after MultiFi's notice to Customer. Except as otherwise set forth herein, the Service may not be cancelled or terminated by Customer during the Subscription Term.

13.3 Effect of Termination

Upon termination of this Agreement: (i) MultiFi shall retain or delete the Customer Data stored in the Service based on applicable law; and (ii) Customer shall promptly: (a) discontinue all use of the Service, and (b) pay all amounts due during the Subscription Term. For any termination of this Agreement by Customer for cause in accordance with Section 12.2(i), Customer shall be entitled to a refund of any prepaid unused Fees for the Service purchased hereunder. Sections 4.1, 4.2, 9, 10, 11, 12.3, 13 and 14 will survive any termination of this Agreement.

14. General Provisions

14.1 Governing Law

This Agreement will be governed by the laws of the State of California and the United States without regard to any conflicts of laws principles. The U.N. Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

14.2 Notices

All notices required or permitted under this Agreement shall be in writing and shall be delivered by personal delivery, certified overnight delivery, registered mail (return receipt requested), or email and shall be deemed given upon receipt. Email notices to MultiFi and to Customer shall be sent to the email address(es) identified in the applicable Order Form or provided otherwise.

14.3 Export Controls

The Service and related technology are subject to U.S. export laws and may be subject to export regulations in other countries. Customer agrees not to use or export (directly or indirectly) the Service or related technology in violation of applicable export laws or regulations. Customer represents and warrants that it is not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country that has been designated by the U.S. government as a "terrorist supporting" country.

14.4 U.S. Government Customers

The Service is a "commercial item" as defined in Federal Acquisition Regulation ("FAR") 2.101. If the Service is acquired by or on behalf of any agency not within the U.S. Department of Defense ("DOD"), the Service is subject to this Agreement in accordance with FAR 12.212 (for computer software) and FAR 12.211 (for technical data). If the Service is acquired by or on behalf of any agency within the DOD, the Service is subject to this Agreement in accordance with Defense Federal Acquisition Regulation ("DFARS") 227.7202-3. In addition, DFARS 252.227-7015 applies to technical data acquired by the DOD. This Section 13.4 is in lieu of, and supersedes, any other FAR, DFARS, or other clause or provision that addresses government rights in computer software or technical data under this Agreement.

14.5 No Assignment

Neither party may assign this Agreement without the prior written consent of the other party, except in connection with a merger, acquisition, or sale of all or substantially all of a party's assets or voting securities. Any other transfer or assignment of this Agreement except as expressly authorized under this Section will be null and void.

14.6 Force Majeure

Neither party will be liable to the other for any delay or failure to perform any obligation under this Agreement if the delay or failure is due to any cause beyond such party's reasonable control, including acts of God, labor conditions, systemic electrical, telecommunications, or other utility failures, earthquakes, floods, fires, storms, acts of terrorism, war, or acts or orders of government.

14.7 Miscellaneous

This Agreement, together with any addendums and policies mentioned herein, Order Form, DPA, and BAA (if applicable), or any other agreements related to the Service and executed by the parties, constitutes the entire agreement between MultiFi and Customer and supersedes all previous written and oral communications between the parties with respect to the subject matter hereof. Customer may elect to use optional features or services in its sole discretion. No varying terms stated in a purchase order or other ordering document (other than Order Forms) shall form any part of this Agreement, and all such terms and conditions shall be null and void. If any provision of this Agreement is held to be invalid or unenforceable, that provision will be limited to the minimum extent necessary so that this Agreement will otherwise remain in effect. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

15. Definitions

  • "AI Addendum" means MultiFi’s AI addendum made available on its website or provided otherwise, as updated from time-to-time.
  • "Acceptable Use Policy" means MultiFi’s acceptable use policy made available on its website or provided otherwise, as updated from time-to-time.
  • "Affiliate" means an entity that, directly or indirectly, owns or controls, is owned or controlled by, or is under common ownership or control with, a party. As used herein, "control" means the power to direct the management of an entity and "ownership" means the beneficial ownership of more than fifty percent (50%) of the voting securities or interests of an entity.
  • "BAA" means a business associate agreement governing the parties' obligations with respect to any HIPAA Data executed by the parties, if applicable. MultiFi’s form may be made available on its website or provided otherwise, as updated from time-to-time.
  • "Cloud Service Provider" means a supported, third-party public cloud provider such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
  • "Cloud Service Provider Account" means a hosted user account with a Cloud Service Provider.
  • "Confidential Information" means non-public information that is identified as confidential at the time of disclosure by the disclosing party (the "Disclosing Party") or that should reasonably be understood by the receiving party (the "Receiving Party") to be confidential due to the nature of the information or the circumstances surrounding its disclosure. Without limitation: (a) MultiFi's Confidential Information includes all non-public information relating to the Service, including Fees identified in any Order Form, performance or benchmark results, and any usage statistics; and (b) Customer's Confidential Information includes Customer Data. Confidential Information does not include information that: (i) is made generally available to the public without breach of this Agreement or of any existing confidentiality obligations governing such information; (ii) is developed by the Receiving Party independently from and without reference to the Confidential Information; (iii) is disclosed to the Receiving Party by a third party without restriction; or (iv) was in the Receiving Party's lawful possession prior to disclosure and was not obtained by the Receiving Party either directly or indirectly from the Disclosing Party.
  • "Connected Systems" means supported financial applications, ERP systems, banking systems, payroll systems, billing systems, or other data sources connected to the Service or through which Customer submits Customer Data to the Service.
  • "Customer Data" means any Customer content, data, information, or other materials that Customer submits to the Service via Connected Systems or through direct upload.
  • "Documentation" means MultiFi's technical documentation and usage guides for the Service as made available through the Service or on its website, as updated from time-to-time.
  • "DPA" means a data processing addendum, if applicable. MultiFi’s form may be made available on its website or provided otherwise, as updated from time-to-time.
  • "Financial Data" has the meaning set forth in Section 3.1.
  • "HIPAA Data" means any patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act, as amended and supplemented (HIPAA), or any similar federal or state laws, rules or regulations.
  • "Input" means any natural language statement, SQL request, prompt, or other query that a User provides to the Service to solicit a response or result from an LLM.
  • "LLM Provider" means a supported, third-party LLM provider such as OpenAI, Inc. (GPT), Anthropic PBC (Claude), or Google, Inc. (Gemini).
  • "Order Form" means a quote, or other written or online ordering document, issued by MultiFi or a Reseller, which has been agreed to by Customer by means of signature, issuance of a purchase order, or, if applicable, online acceptance (i.e., a cloud marketplace private offer). Customer's use of any Service procured through a Reseller will be subject to the terms of this Agreement.
  • "Output" means any generative AI output provided by any LLM Provider via the Service after processing an Input.
  • "Reseller" means a MultiFi-authorized reseller of the Service.
  • "Service" means MultiFi's software-as-a-service offerings identified in the applicable Order, together with all associated Documentation.
  • "Subscription Term" means the specified period of time during which Customer is entitled to access and use the Service as identified in the applicable Order.
  • "Users" means the persons allowed access to the Service by or on behalf of Customer, including its, and its Affiliates', employees, independent contractors, and consultants.